Every time an account "shops" the order at delivery, your warehouse and delivery absorb the real cost — up to four times the labor it took to build that order in the first place. Every wholesaler has at least some accounts that “shop” the order (try to adjust the quantity or product mix) upon delivery. No one wants to force products on an account – we get that. At the same time, allowing an account to adjust the order upon delivery not only slows down the driver but . . .

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